Terms and Conditions

THE PARTIES TO THE CONTRACTUAL RELATIONSHIP

  1. KOPACKA HOTEL s.r.o., with registered office: Řehořova 2877/41, 13000 Prague, ID: 07290306, VAT: CZ07290306, registered in the Commercial Register kept at the Municipal Court in Prague, Section C, Insert 11242 (hereinafter referred to as "Hotel")
  2. the Client - as a natural or legal person (hereinafter referred to as "Client")These Terms and Conditions apply generally to all Hotel Guests and Agencies with whom a written contract for the provision of services has not been agreed.

RESERVATION OF ACCOMMODATION AND SERVICES:

  1. Reservation of accommodation and other services in the Hotel and confirmation of this reservation by the Hotel is possible in writing, i.e. by email or by phone.
  2. The reservation is considered valid and binding if the Hotel confirms the reservation to the Guest in writing, i.e. by email, or by an automatic email confirmation generated by the relevant online reservation system.
  3. Reservations are completed by credit card or by paying a deposit of the amount of the accommodation and services ordered. Individual conditions may apply.
  4. In the event that the Hotel or Guest fails to comply with the conditions set out in clause 3, the Hotel may not provide the accommodation and services.
  5. The details that appear on the booking confirmation are binding on both parties

PRICES, CANCELLATION AND PAYMENT TERMS:

  1. The price is per room per night, including breakfast, unless the guest chooses otherwise.
  2. The price includes 10% VAT. City tax of 21 CZK/person/night is included in the price.
  3. Cancellation of a confirmed reservation can only be made in writing, i.e. by email. The exact method of cancellation is determined by the booking system used for the reservation.
  4. When cancelling a booking that has been made through an external provider (e.g. booking.com), the booking must also be cancelled through that provider in the manner required by the provider and subject to the terms and conditions of the booking.
  5. Changing the reservation, i.e. moving the booked services to another date, is considered a cancellation of the original reservation and is governed by the same regime as cancellation
  6. Accommodation can be paid in cash, we accept CZK, EUR, USD, GBP, CHF. In the case of payment by credit/debit card, the amount will be charged in CZK, EUR or USD according to the selected currency.
  7. According to the Sales Records Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in case of a technical failure within 48 hours at the latest.
  8. The hotel reserves the right to pre-authorise the Guest Card up to the total amount of the accommodation.
  9. If cancelled 7 days prior to arrival (in case of standard reservation), no cancellation fee will be charged
  10. In the case of a non-refundable reservation, the hotel has the right to charge 100% of the room rate at any time after the reservation is made.
  11. In case of no-show of the Guest, the reservation is cancelled and the Hotel is entitled to charge the full cost of the Guest's stay by sending an invoice with bank transfer details or by charging the amount to the card provided at the time of booking.

    12. RIGHTS AND OBLIGATIONS OF THE GUEST:

    1. The guest has the right to use the reserved areas and their facilities, as well as the facilities of the common areas
    2. The guest is responsible for any damage caused to the room during the stay and agrees to pay for any repairs, replacements or special cleaning. The amount of reimbursement will be determined by the hotel.
    3. The guest is obliged to complain about any defects or shortcomings during his/her stay in the hotel so that a remedy can be arranged.
    4. The guest is obliged to pay the costs associated with the use of accommodation services of the Hotel no later than on the day of departure, the guest is obliged to pay the other costs - additional services (sauna, restaurant services and other hotel services), unless otherwise agreed. In case of non-payment, the Hotel is entitled to charge the corresponding amount to the guest's credit card after departure.
    5. The Guest may withdraw from the contract based on the cancellation policy or if the Hotel has failed to provide the Guest with the services agreed in advance, corresponding to the standard of the Hotel
    6. Check-in time is from 15:00 on the day of arrival. Earlier check-in is only possible by arrangement with the Hotel and may incur a charge.
    7. Check-out time is until 11:00 on the day of departure. Late check-out is possible by agreement with the hotel and may incur a fee.
    8. The entire hotel is non-smoking. Violation of this regulation and smoking in the room or premises of the Hotel entitles the Hotel to charge the Guest a penalty of EUR 200 for cleaning the room or premises of the Hotel. Smoking is only allowed in front of the Hotel or in the atrium area reserved for this purpose.
    9. Between 22:00 and 6:00 is the night time. Behaviour that leads to disturbance of other guests during night time is strictly prohibited (this includes loud music, television, shouting in rooms, corridors and other disturbing behaviour). In the event of a serious violation of this rule, the hotel may penalize guests with a financial penalty and up to EUR 400 or, if necessary, call the police.
    10. Dogs can be accommodated free of charge upon confirmation by the Hotel

    RIGHTS AND OBLIGATIONS OF THE HOTEL:

    1. The Hotel is obliged to provide accommodation for the Guest on the basis of pre-agreed services that correspond to the Hotel's standard.
    2. If the Hotel cannot accommodate the Guest on the basis of a previously made and confirmed reservation, the Hotel is obliged to arrange adequate accommodation for the Guest in another facility.

    FINAL PROVISIONS:

    1. These terms and conditions are valid from 1.11.2020 and the Hotel reserves the right to change them and the Guest is obliged to abide by these current terms and conditions.
    2. The Hotel collects the Guest's personal data only for the time necessary until the termination of the provision of the agreed services and does not provide this data to other persons.
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